> For the complete documentation index, see [llms.txt](https://docs.trycaliber.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.trycaliber.ai/trust/faq-and-troubleshooting.md).

# FAQ and troubleshooting

Common setup failures and how to fix them.

| Symptom                                        | Likely cause                                         | What to try                                                                                                                            |
| ---------------------------------------------- | ---------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| Signed in but **Request access**               | No invite / membership / domain join                 | Ask an admin for an invite or enable Entra allowed domains                                                                             |
| Empty Home after connect                       | First sync/backfill still running, or wrong provider | Wait for [sync schedule](/connect-your-providers/data-freshness-and-sync-schedule.md); confirm the integration shows connected         |
| ChatGPT connected but OpenAI API usage missing | Different products                                   | Connect **OpenAI** separately ([ChatGPT and OpenAI](/connect-your-providers/chatgpt-and-openai.md))                                    |
| Wrong ChatGPT workspace                        | Platform org id used instead of workspace UUID       | Use Workspace settings UUID                                                                                                            |
| MDM install “worked” but nobody maps           | Script ran as root or wrong user                     | Re-run as signed-in user ([Deploy with MDM](/caliber-station-plugin/deploy-with-mdm.md))                                               |
| AI code % empty                                | Missing Caliber Code notes or GitHub                 | Deploy Caliber station plugin + connect GitHub App/PAT                                                                                 |
| Claude Team usage empty                        | Station plugin not enrolled                          | Deploy the station plugin; Team has no Anthropic org analytics API ([Anthropic (Claude)](/connect-your-providers/anthropic-claude.md)) |
| GitHub PAT vs App confusion                    | Insufficient scopes                                  | Prefer GitHub App; otherwise `repo` or fine-grained `contents:read` + `metadata:read`                                                  |
| Slack connected but no alerts                  | Channels not configured / rules quiet                | Check [Alerts and notifications](/using-caliber/alerts-and-notifications.md)                                                           |
| Numbers look stale                             | Between sync windows                                 | Check freshness page; avoid reconnect storms                                                                                           |

Still stuck? [Support](/trust/support.md).


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